Welcome to the Customer Service Initiative blog. (I like to call our effort "CSI:Napa" because it sounds cool and will be a good marketing phrase.) What's the blog all about? It's a communication tool - post your thoughts, news, insights, links, success stories, announcements. If your post falls into one of our CSI component areas (see list at left) label it as such to make a better archive for the blog. Youy should find this blogging system easy to use in posting text, photos, links etc, but if you have any technical issues, shoot me an email.